How to Resolve the Issue of Missing Medium Subscribers
Written on
When you receive notifications of new Medium subscribers but don't see them on your list, it can be perplexing. Many content creators share this experience, prompting us to explore the issue further and seek assistance from Medium support.
When subscribers have their email notifications disabled, they won’t receive updates about your new stories. This can lead to a disconnect where you’re gaining interest but not retaining those subscribers. It's essential to maintain these connections, as they represent a growing audience for your content. To encourage subscribers, consider offering a “free giveaway” along with the necessary disclosures regarding Medium’s lack of affiliation.
The screenshots below illustrate our successful communication with Medium support, which quickly identified that enabling email notifications is the key to resolving the visibility issue of new subscribers.
To rectify this, check your email settings by clicking your profile picture on the Medium homepage, navigating to “Settings,” and then “Notifications.” Ensure that all relevant options are checked to receive all updates, including notifications for new subscribers.
If you are not receiving updates from writers you follow, or if you’re waiting for promised gifts, it may be due to incorrect email settings. By following a few straightforward steps, you can ensure you’re receiving notifications and any offers from your new subscribers.
In summary, here’s a quick guide to resolving the issue of missing subscribers: 1. Access your Profile Settings. 2. Go to Notifications. 3. Make sure Email Notifications are enabled.
This simple adjustment can prevent the loss of potential subscribers and improve your engagement with your audience.
We thank Medium support for their prompt and helpful responses, which allowed us to identify and fix this issue. If you found this guide helpful, please share your thoughts in the comments. We’re here to help with any Medium-related inquiries you may have.
Affiliate Disclosure: Some links in this article may be affiliate links. If you make a purchase through these links, I may earn a commission. Your decision to buy is yours alone, and all offers come with a money-back guarantee.