# Understanding Digital Transformation in Higher Education
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Chapter 1: The Concept of Digital Transformation
Digital transformation (Dx) is not a singular event that can be easily checked off a list. Rather, it consists of a series of interconnected changes that build upon one another, akin to a snowball effect. For meaningful transformation to occur, these changes must unfold continuously and involve all sectors of an organization. Dx influences every aspect of an institution, from the boardroom to the server room, and ultimately to the classroom.
While it is widely recognized that colleges tend to be slow to adopt changes, the past two years have significantly accelerated the pace of digital transformation. Efforts to embrace these changes appear to vary considerably across different regions and departments within the same institution.
As an adjunct professor, I have been fortunate to teach remotely since 2020, utilizing platforms like Zoom and learning management systems (LMS). However, there remains considerable discussion and anxiety regarding the permanence of these remote learning options.
This situation prompted me to reflect on what change looks like in higher education and how digital transformation specifically manifests within institutions. Research indicates that colleges typically progress through several phases in their journey toward Dx.
Section 1.1: Phases of Digital Transformation
Initially, a college may begin with digitization, which involves transitioning from paper-based processes to digital storage, often utilizing cloud services. For instance, the adult education department at my institution underwent this change in 2020. Previously, adult English language learners registered in person, filled out paper forms, and completed assessments on-site. However, by the summer of 2020, we successfully moved all registration, orientation, and assessments online.
Next, institutions enter the phase of digitalization. This stage leverages technology and data to fundamentally alter processes and operations. A notable example from my experience was during my graduate school application. The institution's website required my email to provide further information about the program, leading to a series of emails and texts that guided me through the entire process, from initial interest to connecting with my academic advisor. This experience made me feel supported as an out-of-state learner.
Subsection 1.1.1: The Digital Transformation Journey
The final phase is digital transformation. It’s crucial to view this as an ongoing journey rather than a final destination. Institutions that effectively practice Dx exhibit two key traits: agility and rapid adaptability. Digitally resilient organizations embrace continuous growth, rather than seeking to revert to previous norms or merely complete a project.
In summary, digital transformation should be ingrained in an institution’s culture and workforce development.
Is digital transformation taking place at your institution? What does it look like for you? How do you perceive these changes?
Chapter 2: Exploring the Impact of Digital Transformation
To delve deeper into the principles and benefits of digital transformation, check out the following video:
The first video, titled "Digital Transformation: 4 Pillars, Digitization vs Digitalization vs DX | Benefits & Insights," provides a comprehensive overview of the foundational elements of digital transformation and its implications for organizations.
Additionally, consider the insights from this video regarding digital transformation in network communications infrastructure:
The second video, "Digital transformation DX for network communications infrastructure," explores how digital transformation applies specifically to network communications, highlighting its relevance in today's technological landscape.